Job opening: Reuse Center Retail Salesperson
The Retail Salesperson position requires an outgoing person who enjoys interacting with people regularly, who is familiar with building materials and home improvement, and who has the ability to multitask and to maintain a high level of accuracy when recording transaction details. We generally get to know our customers/members by name, which makes for a unique shopping experience. Our customers are primarily motivated homeowners seeking not only affordable, good-quality materials, but also ideas and strategies for maintaining and improving their homes. A desire to share one’s knowledge related to home improvement is a trait we look for in hiring new staff.
Customer Service & In-Store Sales
Greet members and customers when they enter the store.
Explain overall Reuse Center (RC) program to new customers including our buying, deposit, and pick-up policies.
Explain the RC’s income-based “Plus” membership to new customers.
Answer customers’ questions and direct them to the materials they are looking for.
Process sales via POS (point of sale) retail sales program.
Clearly mark “sold” and “pick-up date” on materials for which someone has rendered a deposit.
Follow up with sales that have been left on deposit to ensure prompt movement of materials out of the warehouse/store.
Assist customers with loading materials in a vehicle, so long as the materials can be fastened securely. If in doubt, ask management for second opinion.
Maintain a clean, neat, and professional appearance, and treat customers fairly and courteously at all times.
Answer phones and respond to customer phone inquiries; retrieve messages and return calls. Maintain a log of phone messages and responses.
Keep the sales office organized and stocked with necessary supplies.
Organize and oversee storage area for supplies and for small parts associated with items for sale, keeping it easy for other staff to navigate.
Warehouse/Store Organization and Maintenance
Contribute to maintaining an organized, clean, safe warehouse/store, both inside and out, including keeping aisles clean and free of materials.
Assist with design and implementation of special displays to showcase certain materials.
Help with trash control and collection as well as learn and practice company-mandated recycling procedures.
Organize and restock display of LED bulbs and fixtures, including managing back-room stock.
Coordinate with Program Manager to establish daily/weekly/long-term goals for materials organization and display.
Assist with the direction of volunteers around the warehouse, including instructing them on specific tasks, safety precautions, and checking on work completed.
Pursue knowledge of materials we sell – appropriate uses and fair market values.
Attend monthly staff meetings.
Help with snow shoveling as needed.
Backup to drivers for pickups, deliveries and fill in for vacations.
Two years of experience in construction, building materials, or related retail sales
Knowledge of building materials suitable for residential use
Some knowledge of fair market values for new and used building materials
Ability to work as team member as well as alone
Organization and communication skills
Demonstrated history of reliability
Ability to multitask in a fast-paced work environment
Ability to lift up to 50 lbs. frequently, and up to 100 lbs. occasionally, from varying positions
Bilingual in Spanish or Kreyol a plus
Computer literate in MS Office
Available to work Saturdays
Salary & Benefits
Wages depending on experience and qualifications
10 paid holidays per year
2 weeks paid vacation for first three years of service, after third year 3 weeks per year, after six years 4 weeks per year
3 paid personal days per year
5 paid sick days per year
50% contribution to the premium of an individual health insurance plan
3% matching contribution to a retirement fund
The Reuse Center at Boston Building Resources is an equal opportunity employer.
Please send your resume to firstname.lastname@example.org. No phone calls, please.